1. Return Eligibility

a. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

2. How We Use Your Information

a. Order Processing: We use your personal information to process and fulfill your orders, send order confirmations, and provide shipment updates.

b. Personalized and customized items are generally not eligible for return unless they are defective or damaged.

2. Initiating a Return

a. To initiate a return, please contact our customer service team at [insert contact information] within [insert number] days of receiving your order.

b. Provide your order number, details of the item you wish to return, and the reason for the return.

3. Return Shipping

a. Customers are responsible for the cost of return shipping, except in cases where the item received is defective or damaged.

b. Please use a trackable shipping service and consider purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

4. Refund Process

a. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

b. If the return is approved, we will initiate a refund to your original method of payment.

c. Please allow [insert number] business days for the refund to be processed. The timing may vary depending on your financial institution.

5. Exchanges

a. If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item.

6. Defective or Damaged Items

a. If you receive a defective or damaged item, please contact us immediately at [insert contact information] with photos of the damaged or defective product.

b. We will assess the situation and provide instructions for returning the item or, in some cases, issue a replacement.

7. Non-Refundable Items

a. Gift cards and certain sale items are non-refundable.

8. Late or Missing Refunds

a. If you haven’t received a refund within the specified time, first check your bank account. If the refund is still not processed, contact your credit card company or bank, as there may be processing time before your refund is officially posted.

b. If you’ve done all of this and still have not received your refund, please contact us at [insert contact information].

9. Changes to the Refund Policy

We reserve the right to update our refund policy periodically. Any changes will be reflected on this page with the effective date.

If you have any questions or concerns about our refund policy, please contact us at [insert contact information].